At Roamaro, we stand behind the quality of our products. This Warranty Policy explains the coverage, limitations, and procedure for claiming warranty on Roamaro products purchased from https://roamaro.in.

By purchasing from Roamaro, you agree to the terms outlined below.

1. Warranty Coverage

Roamaro products come with a limited manufacturer warranty that covers manufacturing defects in materials or workmanship under normal use conditions.

The warranty period varies by product category and is specified on:

• The product packaging

• The warranty card (if provided)

• Product description page on the website

Warranty is valid only for the original purchaser and is non-transferable.

2. What the Warranty Covers

The warranty covers defects arising from:

• Faulty manufacturing

• Material defects

• Hardware failures under normal usage

If such defects are identified during the warranty period, the product may be repaired or replaced, subject to inspection.

3. What the Warranty Does NOT Cover

The warranty does not cover:

• Normal wear and tear

• Damage due to mishandling, negligence, or misuse

• Accidental damage, cuts, burns, or exposure to extreme temperatures

• Damage caused by airline handling, overloading, or improper packing

• Unauthorized repairs, alterations, or modifications

• Cosmetic damage after use such as scratches, dents, or fabric wear

• Loss or theft of the product

Such cases will be treated as non-warranty claims.

4. Warranty Claim Eligibility

To be eligible for a warranty claim:

• The product must be within the warranty period

• A valid purchase invoice or proof of purchase must be provided

• The defect must be related to manufacturing or material quality

• The product must not show signs of misuse or unauthorized repair

Failure to meet these conditions may result in claim rejection.

5. Warranty Claim Process

To initiate a warranty claim, follow these steps:

1. Email support@roamaro.in with:

• Order ID or invoice copy

• Clear images or videos showing the defect

• Brief description of the issue

2. Our support team will review the claim and may request:

• Additional details

• Shipment of the product to an authorized service center

3. Once received, the product will be inspected by the service team.

6. Repair or Replacement

• If the defect is covered under warranty, the product will be repaired or replaced at Roamaro’s discretion

• If the product is discontinued, a similar or equivalent product may be offered

• Replacement does not extend or renew the original warranty period

7. Shipping Costs for Warranty Claims

• Customers may be required to ship the product to the service center at their own cost

• Roamaro will bear the cost of returning the repaired or replaced product, if the claim is approved

Shipping charges are non-refundable if the claim is rejected.

8. Warranty Claim Rejection

Warranty claims may be rejected if:

• The product damage is due to misuse or negligence

• The product has been altered or repaired by unauthorized personnel

• Required documents are not provided

In such cases, the product may be returned unrepaired.

9. Limitation of Liability

Roamaro’s liability under this warranty is strictly limited to:

• Repair or replacement of the product, or

• Refund up to the original purchase value

Roamaro shall not be responsible for any indirect, incidental, or consequential losses.

10. Governing Law

This Warranty Policy shall be governed by the laws of India and subject to Indian jurisdiction.

11. Contact Information

For warranty-related assistance, contact:

Roamaro
📞 8141449967
📧 support@roamaro.in